Minimum Stay Requirements

Minimum stay requirements are established to manage the strong demand for lodging in the Pinecrest area, as well as to ease staff responsibilities associated with unit turnover. Minimum stay requirements are:

• 2 nights: fall through spring weekends and summer weekdays
• 3 nights: all holidays and holiday weeks (holiday weeks are Christmas, New Year’s and President’s Day week)
• 3–4 nights: summer weekends (4 nights for 2–4 bedroom reservations placed prior to 4/1 of same year).

It is sometimes possible for us to relax minimum stay requirements when short openings are left between other reservations, or when openings remain for same-day arrival (or next-day arrival if the reservation is made after 5 P.M.).

Cancellations and Changes

There is a minimum $20 service fee, per reserved unit, applied to all cancellations and changes. Changes may not reduce reservation below minimum stay requirements:

• 2 nights: fall through spring weekends and summer weekdays
• 3 nights: holiday weekends and weeks year-round
• 3–4 nights: summer weekends (summer weekend reservations of 4+ nights accepted prior to 4/1 of each year, 3 night weekend reservations accepted after 4/1).

The full cancellation period for reservations begins 14 days before non-holiday arrival in a non-kitchen unit, 28 days prior to non-holiday arrival in a kitchen unit, and 28 days in advance of all holiday arrivals. Once in the cancellation period, customers are responsible for the entire rent+tax associated with a reservation. Customers are charged for vacancies resulting from a cancellation/change, to the extent that vacancies remain unfilled. If a cancelled unit is filled by an existing customer upgrade, the lesser rent associated with the upgraded smaller unit applies. If the entire vacancy created from a cancellation is filled, only the $20 service fee, per cancelled unit, applies. All cancellations are confirmed in writing.

Policy applies regardless of weather, road and snow conditions. This cancellation policy is designed to protect customer accessibility to limited but varied lodging and accommodations in the Pinecrest Area. We thank you for your consideration and understanding of this policy as it relates to your plans.

Cleaning & Damages

We sanitize and reset units between guests, but do not make beds or tidy daily. Customers are expected to respect and leave units as found on arrival (understanding that linens and towels will be used, but not soiled beyond reuse). A cleaning deposit is required to cover unusual cleaning expenses associated with your stay. This deposit is most easily handled via credit card guarantee, and is invoked only if we encounter excessive cleaning situations and inform you of relevant charges. Cleaning fees are $15 per hour, up to the deposit maximum (the deposit maximum varies per size/type of unit and is specified in reservation confirmations or upon arrival). Damage to units and/or grounds is charged at cost of repairs. No smoking in any unit and pets must be approved and incur a $20 fee; fees may be invoked to cover issues arising from these situations.

Check-In

Check-in time begins at 3 p.m. Check-in prior to this time may be possible, but is not guaranteed. Early check-in on a Sunday or on a holiday Monday is very rarely a possibility. Please call our office the evening prior to arrival to verify possibility of early check-in.

Your reservation deposit guarantees your unit for late arrival. Staff is generally available to personally check-in late arrivals until 5 p.m. After this time, you will find an envelope with your name written on it taped to the office door. The envelope will contain a key and map to your unit, and a request that you visit the office in the morning to complete the registration process.