Program Manager, Alumni Chapters - Affinity

The Cal Alumni Association is seeking a Program Manager to guide our strategy for our Affinity Chapters in our Alumni Chapters Program. These groups include both culturally-affiliated chapters and special interest chapters, and have a particular focus on outreach and recruitment of students from their communities, as well as connecting these current students with alumni for networking and mentoring. The Program Manager will also support other programs and events that build and engage culturally and ethnically diverse alumni communities.

The Program Manager must have experience communicating with, engaging and supporting multiple and diverse communities. The Program Manager will also partner with other programs and events that build and engage alumni communities.

The Program Manager must have experience communicating with, engaging and supporting a range of culturally and ethnically diverse communities, as well as experience with volunteer management, event planning, and customer service. The Program Manager must also have experience in or the capacity to learn databases, such as Salesforce or Access, email marketing tools, and other web-based platforms. The Program Manager must be able to work independently, be organized and detail-oriented and be able to communicate exceptionally well verbally and in written form. The position requires the ability to build relationships effectively with a diverse community of alumni and campus partners.

Supervision and Classification:

This position reports to the Associate Director, Alumni Chapters & The Berkeley Network and is classified as an at-will, full-time, exempt position, with an appointment term not to exceed December 30, 2019. This position is a one year appointment with the possibility of annual renewal through 12/30/2019.


Alumni Chapter Program Management (80%)

  • Serve as the staff advisor to a portfolio of Alumni Chapters to ensure their success.

  • Advise Chapters on Board Member, Chapter Member, and volunteer recruitment and retention.

  • Assess and coach chapter leaders to ensure Chapters are fulfilling their CAA responsibilities and following guidelines and policies. Advise Chapters on the chartering and de-chartering of Alumni Chapters.

  • Advise and mediate conflict resolution between Chapter leaders and members.

  • Cultivate relationships with UCB campus partners and other CAA departments, and connect Alumni Chapters with appropriate partners to support Alumni Chapter programming.

  • Advise and manage Chapter efforts to expand their membership and programming diversity.

  • Advise and manage Chapters on event planning, logistics, marketing and promotion.

  • Manage and guide Chapters with the development and improvement of their online presence, email campaigns, and outbound communications.

  • Manage, lead and participate in the annual Alumni Chapters Leadership Conference and other events.  

  • Assist in the program evaluation process, and participate in strategic and operational discussions.  Maintain metrics and reporting for a portfolio of Alumni Chapters. Track and enter annual participation and membership in Chapters in CADS (Cal Advancement Data System).

Alumni Events Coordination (15%)

  • Manage and lead the planning and logistics for CAA alumni events, focusing on affinity groups.

  • Using independent discretion and judgement, identify and engage Chapters into these events to support the Alumni Chapter programming.

  • Secure event venues, catering, speakers, and entertainment, and/or manage registration, staffing, and budget.

  • Manage registration for events, including but not limited to creating and maintaining the event registration database, coordinating with VIP and campus guests, printing nametags, coordinating table assignments, and training registration staff.

  • Ensure event attendees are coded in CADS.

General (5%)

  • Provide direction and supervision to student assistant(s).

  • Other duties as assigned.

Required Qualifications: 
  • Bachelor’s degree.

  • Excellent computer skills including databases, spreadsheets, word processing, preferably using Google applications; Salesforce experience is a plus.

  • Marketing communications experience, particularly using and posting on social media.

  • Event planning experience.

  • Volunteer management and/or customer service experience.

  • Detail-oriented, acute accuracy, and proven organizational skills.  

  • Proven ability to build and support diverse communities and interacting with a variety of constituencies including alumni, staff, students, volunteers, guest speakers, donors and VIPs.

  • Proven ability and success working independently, and with teams, with minimal supervision and a remote supervisor.

  • Enthusiastic, flexible and positive “can do” attitude.

  • Flexibility in schedule to work occasional evenings and weekends.

  • Ability to travel to meetings and events in California, up to 25% travel required.

  • Able to lift/push/pull up to 20 pounds and willing to move equipment and supplies.

  • Submit to and pass Consumer Report and FBI/DOJ background check investigations.

  • Possess valid CA driver’s license, clean driving record, and automobile for business travel.

Preferred Qualifications: 
  • Experience with EventBrite and event management tools.

  • Experience setting up and leading webinars, Skype and/or Bluejeans conference calls, and using basic HTML

  • Comfortable using or learning how to use email marketing tools and complex databases (e.g., looking up information, extracting data, creating and generating reports). Knowledge of UC Berkeley’s alumni development database (CADS) is a plus.

  • Working knowledge of and leadership experience with UC Berkeley, the Cal Alumni Association or other alumni organizations.

  • UC Berkeley alumnus/a.

Salary and Benefits: 

Pay rate is between $48,500-$52,000 per year and is eligible to participate in company-sponsored benefits. CAA offers a competitive benefits package, participation in a 403(b)with company match and generous paid time‐off benefits. CAA staff members are also eligible for many UCB faculty/staff discounts on campus. We have a friendly, relaxed but professional environment, and we pride ourselves on our team approach.

To Apply: 

Please submit your cover letter and resume to Please note Program Manager - ALUMNI CHAPTERS (AFFINITY) in the subject line. Resumes without cover letters will not be accepted. Please send your application materials as an attachment in either MS Word or PDF format.

This position will remain open until filled, however, we encourage you to submit your application materials for consideration by Friday, November 10, 2017.

Deadline to Apply: 
Friday, November 10, 2017


About CAA:

The Cal Alumni Association serves the community of Cal alumni and students by providing life-long connections to each other and to the University of California, Berkeley. Founded in 1872, the CAA has grown into one of the largest dues-paying associations of alumni in the world. CAA is located at the Alumni House on the University of California, Berkeley campus; however, we are an independent not-for-profit, 501(c)(3) organization.


Please visit our web site at for more information.


Cal Alumni Association

1 Alumni House

University of California, Berkeley

Berkeley, CA 94720-7520

Toll Free: 1-888-CAL-ALUM

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