The Lair of the Golden Bear is seeking a Lair Reservations Coordinator to provide excellent customer service to our campers, guests, and vendors, as well as administrative support to the collaborative team of Cal Alumni Association staff who help make the Lair magic happen every summer, and now year-round with the newly built cabins at Camp Oski. You’ll be a part of the Lair Reservations team, as well as provide housekeeping services and guest support to the year-round cabins. 

The Cal Alumni Association (CAA) is a mid-sized, dynamic, and multifaceted nonprofit organization committed to providing programs and services that keep Cal alumni of all ages and interests connected to UC Berkeley and to each other. Our programs include an award-winning magazine, our Lair of the Golden Bear Family Camp, scholarships, alumni career services, events, travel, and more.

This position is located on-site at the Lair of the Golden Bear in Pinecrest, CA. However, there may be a few occasions when you may need to work in Berkeley, CA depending on business needs.

Responsibilities

• Provide onsite administrative and office support to the team in Pinecrest, collaborating with staff in our Berkeley office.
• Provides onsite support and engages with students, teachers, and staff for Oski Science Camp, and other private groups who come to the Oski cabins outside of the summer season.
• Support and/or is the lead on-site during Winter at the Lair weekends at Oski, welcoming guests and assisting with their needs.
• Housekeeper for the Oski cabins during the non-summer months.
• Provide outstanding customer service and a welcoming setting for campers, guests, vendors, and Lair staff.
• Use the Lair’s online reservation system to retrieve information and provide customer service to those at camp.
• Support various administrative responsibilities including assisting with camp reports including rosters, tent blockings, schedules, and other manager reports. 
• Produce and submit Activity Reports.
• Oversees Lost and Found, returning and mailing found items accordingly.
• Assist with additional projects as needed.

Required Qualifications

This position requires an individual with excellent organizational skills and attention to detail; the ability to successfully manage multiple projects simultaneously; and to think quickly, reasonably, and calmly.  Must also possess outstanding customer service skills with a willingness to problem solve efficiently and pleasantly.

• Excellent communications skills for phone, email, and in-person interactions.
• Excellent and proven organizational skills, with attention to managing details.
• Ability to work with confidential and sensitive information. 
• Proven ability to work and communicate effectively with diverse groups and individuals toward common goals; understand various needs and maintain flexibility.
• Ability to learn and use the Lair’s online reservations system to assist campers and the Lair Reservations team.  
• Fluency with using Microsoft Office (including Word and Excel) and Google suite apps (including Google Sheets, Docs, Forms, Gmail, Google drive), and willingness and aptitude to learn software programs such as Avid Accounting, ADP payroll, and Workfront.
• Provide customer service and assist as needed to support the team in the year-round Oski cabin reservations and programs.
• Ability to perform multiple tasks and prioritize duties.
• Strong interpersonal skills; regular and punctual attendance is critical.
• Comfortable and accurate in a fast-paced, multitasking environment.
• Ability to work as part of a team, sometimes working on projects outside of specific job duties.
• Must submit to Consumer Report and FBI/DOJ fingerprint background investigations.
• Must pass tuberculosis screening and have completed before the start date.
• Must possess a valid CA driver’s license and acceptable driving record.

Preferred Qualifications

• Familiarity with the Lair of the Bear, such as a current or past camper or staffer.
• Familiarity with and a commitment to the mission of CAA.
• Familiarity with UC Berkeley and the Cal Alumni Association.

Salary and Benefits

This position is classified as an at-will, non-exempt position working approximately 30 hours per week (80% FTE), and reports to the Senior Program Manager, Pinecrest Operations. Pay is $24 per hour and the position is eligible to participate in company-sponsored benefits. CAA offers a competitive benefits package, participation in a 403(b)with company match and generous prorated holiday pay. We have a friendly, relaxed but professional environment, and we pride ourselves on our team approach.  

The Cal Alumni Association seeks candidates whose previous experience has prepared them to contribute to our commitment to diversity and inclusion and to increasing the participation of individuals from groups historically underrepresented in higher education. We are looking for applicants who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

To Apply

Please submit a resume and cover letter with “Lair Reservations” in the subject line to recruiting@alumni.berkeley.edu. Resumes without a cover letter will not be considered. Please send your materials as an attachment in either MS Word or PDF format. This position will remain open until filled, however, we encourage you to submit your application materials for consideration by Feb. 12, 2024. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Deadline to Apply

Feb. 12, 2024

Our Operating Principles

We are especially interested in hiring a candidate who will commit to building a workplace that:

• Fosters personal accountability and empowerment
• Inspires personal integrity and a commitment to ethical standards
• Builds trust and mutual respect
• Fosters effective communication
• Conducts work that is inspirational, innovative, forward-thinking and adaptable
• Reinforces teamwork
• Offers constructive feedback and coaching
• Shares a common commitment to vision/goals
• Nurtures a positive outlook
• Affirms diversity
• Allows for an aesthetic, healthy and accommodating physical workspace.

Benefits

For Our Full-time Employees:

CAA offers an excellent health care and supplemental benefits packages, 403(b), a generous paid time-off benefit, and more. We have a friendly, relaxed but professional environment, and we pride ourselves on our team approach.

Health Care Benefits:

• CAA employees are required to contribute 10% of their total medical premium for the employee and 20% for any eligible dependents.
• CAA pays 100% of the premiums for Dental and Vision benefits for the employee and any eligible dependents.

Paid Time Off Benefits:

• Vacation: 16 days/year for first 2 years of service, 18 days/year after completing 2 years of service, 21 days/year after completing 5 years of service.
• Sick time: 12 days/year
• Holidays: 11 total per year
• Paid time off between Dec 26 and Dec 31
• Birthday Holiday: 1 Day off

Professional Development:

• As affiliates to UC Berkeley, CAA employees are eligible to participate in many of the on-campus professional development workshops, seminars and professional networks available to UCB employees. Please note that this does not include undergraduate or graduate courses offered to students.
• CAA has a partnership with UC Berkeley Extension that offers our employees a discount on enrollment fees.

Financial Benefits:

• 403(b) retirement savings plan with a company match
• Supplemental Insurance with 100% of premiums paid by CAA:
  • Life Insurance
  • AD&D Insurance
  • LTD Insurance
• Option to purchase supplemental insurance plans from AFLAC

Commuting and Parking:

• If you’re a commuter, consider taking advantage our pre-tax public transit commuter benefit. You can load your Clipper Card or pay public transit fare with pre-tax dollars.
• Cal Bear Pass: Take advantage of UCB’s partnership with AC Transit. The partnership offers a cost savings of up to 70% off the standard monthly bus pass rate! CAA employees are eligible to purchase an AC transit pass at the faculty/staff discount rate with pre-tax payroll deductions.
• UCB Campus Parking Permit: As affiliates to UCB, our CAA employees are eligible to purchase a campus parking permit at the faculty/staff discount rate with pre-tax payroll deductions.

Access to Campus Programs and Discounts:

• Eligible to join the Recreational Sports Facility (RSF) at the Faculty/Staff discount rate
• Special campus events
• Free admission to the University Art Museum
• Discount tickets for Cal Performances, Pacific Film Archive, and Hertz Hall
• AirBears: wireless internet access on campus