Every five years, the Cal Alumni Association (CAA) prints an alumni directory. This project helps alumni stay connected to CAA and to each other. Our partner Publishing Concepts (PCI) contacted alumni via mail, e-mail, and phone to invite you to participate.
We understand that you might not want to provide your contact information to just anyone. We want you to know that their request for your information is legitimate, and it is safe to share your information with PCI.
Below is a list of frequently asked questions regarding the directory:
Who can I contact if I have a question about or issue with my directory order?
For any questions about your order, you can contact a PCI Client Experience Team Representative at 800.982.1590.
Is this a legitimate project?
Yes. CAA has contracted with PCI to collect alumni information and to produce our alumni directory. Their e-mails and postcards are sent on our behalf. You can see a sample postcard here:
Why is CAA using an outside contractor to complete this project?
With a small staff, CAA needs to use a professional company to ensure the directory is comprehensive, accurate, and completed on time.
Why do I need to update my information?
Your participation in the directory project helps keep you connected to your alma mater and to your fellow Cal alumni.
Who will be included in the directory?
The directory will include all Cal alumni who choose to participate. None of your information will be published without your permission.
How will I be contacted?
Mail and email communications from PCI began in July 2017. All communications included a toll-free phone number for you to call to verify your personal information. Outbound calling to alumni who did not respond to the postcards and emails started in October 2017. Communications ended in January 2018.How can I unsubscribe from communications about this project?
If you prefer not to contact PCI, you can opt out of communications about this project by emailing email@example.com or calling 888.CAL.ALUM (888.225.2586).
If my name is listed in the directory, am I obligated to purchase a copy?
Everyone will be given the opportunity to purchase his or her own copy of the directory. If you provide your information, your name will be listed regardless of whether you decide to purchase a copy.
How long do I have to make changes and still have them appear in the directory?
Any changes submitted before January 26, 2018 will be reflected in the directory.
What if I don’t want to be listed in the directory? What if I don’t want certain pieces of information listed?
PCI can still update your information for us, but will honor your specific request to exclude all or parts of your biographical data from the publication.
What happens if I don’t order a directory now, but change my mind later?
We have arranged to print as many directories as are ordered before we go to press. So, if you do change your mind prior to publication, you can call the dedicated toll-free number: 800.982.1590.
If I place an order using a credit or debit card, how will the charge appear on my statement?
On most major credit card statements, the charge will say Alumni Publications or Directory Publications.
What if I decide I want to cancel the order I have placed?
Orders for the directory may be canceled by simply writing the word “Cancel” on the invoice and returning it to PCI or by calling the PCI Customer Service Department at 800.982.1590. Be sure to provide the account number when calling.
If I order a directory, when will I receive it?
You will receive your directory in September 2018.